Technology Services
Technology Services
TUSD
1010 E. 10th St.
Tucson, AZ 85719
Help Desk: (520) 225-6333
Fax: (520) 225-6175
Email Us
Technology Services
Units
Students at Collier use computers in daily learning.
Each Technology Services unit contributes to the department's mission of providing the technology infrastructure and support for the district. The following list describes the main responsibilities of each Technology Services unit:
Analysis, Training and Support provides training classes for all district users as well as online learning materials for computer applications and technology.
Business Machines provides scheduled preventive and unscheduled maintenance and repair for copiers, duplicators, and printers by staff who are factory-trained and certified copier technicians.
Customer Service and Support serves as the first-level help desk, answering calls, and processing work orders. In addition, they process employee absences and substitute payroll. They act as liaison for school sites, verifying that student data has been entered properly.
Mojave Programming Team created, develops, maintains, and updates Mojave, the District’s Student Record Management System to meet the District’s, State’s, and Federal Government’s ever-changing needs. Researches and analyzes District, State, and Federal regulations to make sure the Mojave software complies with legal mandates. Maintains and supports student management for 120 schools on a distributed system. Designs and implements system upgrades for Mojave as District computer technology changes. Provides ad-hoc reports and other IT based tools for central staff.
Network Security analyzes the network security system and central network operations, Wide Area Network (WAN) and Local Area Network (LAN) data systems, and District security needs. Determines needs and evaluates options for optimization and creates new system designs when necessary. Develops plan for upgrades, integration and optimization and implements solutions. Reviews special requests for firewall access.
Operations oversees general computer operations, including paycheck/stub printing, server backups, network monitoring, web systems analysis, network security, and the District's disaster recovery plan.
PeopleSoft Programming Team customizes and provides support for PeopleSoft enterprise software to meet the District's needs for financial and human resources records and transaction processing.
Server Support Services builds and manages all site and central District servers and manages the district email system. In addition, creates and manages student and staff user accounts and troubleshoots everything from access to District servers to user workstation issues at the central offices.
Telecommunication Support Services monitors and maintains the District Wide Area Network for voice and data services as well as all site Structured Cabling Systems, telephony, and data connectivity including wireless.
Work Station Support Services provides support for technology initiatives in schools and other District sites. Coordinates and performs the installation of computers, printers, and other peripheral devices at schools and instructional sites. In addition, assists with the moving and installation of technology equipment throughout the District.